FAQ

We answer your most frequently asked questions here.

1. Getting Started with Maison Minaya

How do I start working with Maison Minaya?

Everything begins with a free, no-obligation property audit.

We visit your residence, assess its rental potential, and provide you with a personalized revenue study and pricing proposal.

If you wish to move forward, we establish together a management agreement tailored to your objectives.

Is the initial audit really free and without obligation?

Yes, absolutely.

Our audit includes:

a visit of your residence
a rental potential analysis for your area
a personalized pricing strategy proposal

No commitment is required before signing the management agreement.

How long does a management agreement last?

The duration of the agreement is defined together during the signing process.

We work based on trust and prioritize the quality of the relationship over rigid contractual commitments.

Termination conditions are specified in your contract.

Does Maison Minaya handle mandatory administrative procedures?

Yes.

As part of our Launch Package, we handle all administrative procedures related to short-term rental operations, including:

city registration
obtaining mandatory declaration numbers
tourist tax setup

2. Our Management Approach

What exactly is included in Maison Minaya management services?

Our management covers the entire operational chain:

property enhancement
multi-channel distribution
reservation management
personalized guest welcome
hospitality operations
maintenance
service provider coordination
monthly reporting
dynamic pricing management

You have nothing to manage — we take care of everything.

How are guests selected for my residence?

We carefully screen guests through booking platforms and our direct channels.

Each reservation is verified:

identity verification
previous reviews
compatibility with the property profile

We prioritize:

affluent family travelers
professionals
premium guests

whose profile matches the standards of your property.

Will my residence be featured on luxury rental platforms?

Yes.

Your residence is distributed simultaneously on major public platforms:

Airbnb
Booking.com
Abritel / VRBO
Expedia

As well as luxury platforms:

Plum Guide
Marriott Homes & Villas
OneFineStay

Your property is also featured on our direct booking website:
www.lamaisonminaya.fr

This allows commission-free direct reservations.

How does dynamic pricing work?

We use a professional revenue management system that automatically adjusts pricing according to:

market demand
seasonality
local events
real-time competition

You maintain full visibility on applied pricing through your private owner dashboard.

Does Maison Minaya handle maintenance and technical interventions?

Yes.

We work with a trusted network of service providers for:

routine maintenance
repairs
external contractors and artisans

Maison Minaya coordinates, monitors, and validates every intervention.

A 15% coordination fee applies to external contractor services, including:

provider selection
scheduling
project supervision
work completion follow-up

3. Your Private Owner Dashboard

What is the private owner dashboard?

The private owner dashboard is your personalized control center, accessible 24/7 from:

your phone
your tablet
your computer

It allows you to:

monitor bookings in real time
access monthly reporting
view pricing management
block personal occupancy dates
download invoices
access the complete intervention history

Can I access the owner dashboard from abroad?

Yes.

The owner dashboard is accessible from any connected device, wherever you are in the world.

Your residence remains accessible at all times.

Are my data and revenues confidential?

Absolutely.

All information related to:

your property
your revenues
your guests

is strictly confidential.

Maison Minaya is committed to complete discretion in the management of your property portfolio.

4. Practical Information

Does my residence need to be empty to work with Maison Minaya?

No.

We manage both:

secondary residences
investment properties

If you wish to continue using your property personally during certain periods, we adapt the rental calendar according to your occupancy needs.

Can Maison Minaya manage my property if I live abroad?

Yes — this is one of our core strengths.

Many of our property owners live:

in Paris
elsewhere in Europe
internationally

Our local presence in Provence combined with our digital owner dashboard allows you to keep full visibility over your property from anywhere in the world, without needing to travel.

How can I contact you in case of an urgent question?

Our team is available every day from 8:30 AM to 8:00 PM.

Phone

+33 6 77 72 52 17

contact@lamaisonminaya.com

Outside these hours, we acknowledge receipt of your request and prioritize it as soon as we reopen.

Does Maison Minaya reserve the right to refuse a management agreement?

Yes.

Maison Minaya carefully selects each residence to ensure:

consistency with our premium positioning
the quality of our services
the guest experience we promise

We reserve the right to decline a management agreement if the property or conditions do not meet our standards or commitments.

1. Booking & Payment

How does the booking process work?

When you submit a booking request, your residence is pre-reserved for 24 hours.

A member of the Maison Minaya team will contact you:

within 2 hours during our opening hours (8:30 AM — 8:00 PM)
or within 24 hours outside these hours

Your reservation is confirmed only after:

signature of the contract
acceptance of the general and specific terms & conditions
payment of the deposit

Any amount paid during the pre-booking stage will be deducted from the total amount due.

If the reservation is not confirmed, all amounts paid will be fully refunded within 48 hours.

How does payment work?

Payment is made in two stages:

A 30% deposit is required upon confirmation of the reservation
The remaining balance must be paid 30 days before arrival

Maison Minaya accepts payments:

by bank transfer
by credit card via our secure payment platform

Will I be asked for a security deposit?

A security deposit may be required depending on the residence.

The amount is specified on each property listing.

It is refunded within 7 days after your departure, subject to the final inspection of the property.

What are the cancellation conditions?

Cancellation conditions are defined in your booking contract.

Our standard cancellation policy is as follows:

Cancellation more than 60 days before arrival: refund of the deposit minus administration fees
Cancellation between 30 and 60 days before arrival: 50% of the deposit retained
Cancellation less than 30 days before arrival: deposit non-refundable

We recommend subscribing to suitable travel cancellation insurance.

Can I modify my stay dates after confirmation?

Any date modification is subject to the availability of the residence and must be approved by our team.

Please contact us as early as possible if you wish to modify your reservation.

Modification fees may apply depending on the conditions of your contract.

2. Arrival & Stay

How does the check-in process work?

Your Maison Minaya contact will personally welcome you at the residence:

presentation of the property
key handover
assistance with settling into the residence

You will also receive your digital welcome guide before arrival with all practical information regarding your stay.

What information is included in the digital welcome guide?

The Maison Minaya digital welcome guide includes:

Practical Information

Wi-Fi code
Residence access instructions
Equipment and appliance instructions
Safety guidelines
Useful contacts
Departure information

Our Favorite Local Recommendations

Restaurants
Activities
Local experiences
Local producers
Exclusive recommendations to experience Provence like a local

Direct Access to the Maison Minaya Boutique

Private wellness services
Gastronomy experiences
Luxury gift boxes
Exclusive experiences
Additional services available before and during your stay

Are early check-in or late check-out options available?

Early check-in or late check-out options may be arranged depending on the residence availability.

Please contact us at least 48 hours in advance to submit your request.

These options are subject to confirmation by our team.

Is someone available during my stay?

Yes.

A member of the Maison Minaya team is available throughout your stay, every day from 8:30 AM to 8:00 PM.

We can be reached:

by phone
by message
by email

Are linens provided? Is the residence prepared before arrival?

Each residence is carefully prepared before your arrival with:

premium hotel-quality linens
bed sheets and towels
bathrobes depending on the residence
carefully staged interiors
a welcome gift box featuring selected local products

Linen changes are provided depending on the duration of your stay.

3. The Residences

How are Maison Minaya residences selected?

Each residence is personally visited and evaluated by our team before joining our portfolio.

We only select properties that meet our standards regarding:

quality and standing
maintenance
location
equipment
guest experience potential

Are pets allowed?

Pet acceptance depends on each residence.

This information is specified on every property listing.

Please contact us if you have any doubts — we will do our best to assist you.

Is smoking allowed inside the residences?

Smoking is strictly prohibited inside all residences.

Outdoor smoking areas may be available depending on the property.

Please comply with the instructions specified in your contract and welcome guide.

What happens in case of a technical issue during my stay?

Our team is available every day from 8:30 AM to 8:00 PM to assist with any technical issue.

We work with a trusted network of service providers capable of intervening quickly when necessary.

Please contact your Maison Minaya representative as soon as possible.

4. Practical Information

In which areas does Maison Minaya operate?

Maison Minaya operates in the South of France, with a strong presence in:

Provence
the Aix-en-Provence area
the Luberon
the Pays d’Aix region

Please contact us for requests outside these areas.

How can I contact you?

Our team is available every day from 8:30 AM to 8:00 PM (local time).

Phone

+33 6 77 72 52 17

contact@lamaisonminaya.com

Contact Form

www.lamaisonminaya.fr

Schedule a Call

You can directly schedule a call from our Contact page.

Can Maison Minaya organize private events or corporate retreats?

Yes.

We privatize our residences for tailor-made events such as:

corporate retreats
team retreats
private celebrations
luxury dinners